FAQS

Frequently Asked Questions

iNSPIRETEK provides technology that drives positive human behaviour change. We use our versatile & innovative technology to provide wellness platforms for organisations in numerous industries. Through wellness tracking, content and connection, we drive change. Speak to one of our team to find out more. sales@inspiretek.io

Insight – Insight is our web-based platform for clubs and organisations to use and access internal wellness data, helping enhance communication techniques and data driven decisions. You can also access a variety of content across different wellness topics and sporting verticals as well as create and upload your own.


Infinite – Infinite is our free to all users app. Our app gives you access to a variety of content as well as the ability to input data across various wellness metrics. If you are part of an organisation, you can access their content, communication as well as give insight into your own wellness data.

Customer HQ has all of your onboarding info with video guides, customer journeys and so much more!

Insight – Click this link to access our Insight web page Insight by iNSPIRETEK . Enter your desired email and password and click Send Code. Jump into your emails and click enter the code sent to you and follow the prompts.

Infinite – Download our app, Infinite by Inspiretek. Add your details through the ‘Join Us’ tab. Welcome to our app!

Note: If you are looking to join a specific organisation – make sure you use the same email as the one they will invite you through.

Whilst in the app, navigate to the hamburger menu (located in the top right corner). Go to profile. Here you will find your information in which you can edit and make necessary changes to.

 
 
 

Insight – Make sure you are using the same email address as the one your organisation would have used to invite you. Input that email address and click ‘Send Code’. You will be emailed a 6-digit code to enter and get started. If you are still having issues, contact our support team support@inspiretek.io

Infinite – Make sure when you create your account you use the same email address as the one your organisation would have used to invite you. Once in the app navigate to ‘My Teams’, located in your hamburger menu (top right corner) and accept your invite by pressing the accept button.

Absolutely, data and data security is of the utmost importance to us. You can read our data and security policy here.

Insight – You can be part of as many clubs/organisations as you like! Make sure to use the correct email when accessing each one.

Note: data from each club/organisation will stay separate for privacy reasons.


Infinite – You can access all of your clubs/organisations through your ‘My Clubs’, located within your hamburger menu (top right corner).You can input data for all of your clubs/organisations as well as access communication and content.

Customer feedback is a great way for us to stay engaged and look for ways to better improve our product. If you have feedback about our product, let us know HERE

Your manager will send you an email invitation to provide you with access to the insight platform. Be sure to check your inbox or spam folder and follow the prompts in the email to sign in. Your username will be the email your manager sent the invite to, and you will receive a 6 digit code to verify your ID.

Our app is free and accessible for all. Download Infinite by inspiretek from your app store and start inputting and tracking your own personal wellness data.

Note: You will not have access to upload and post content/communication as well as view and export data.

iNSPIRETEK offers a 14 day trial period upon signing up to our web platform, Insight. Sign up today or talk to our team  sales@inspiretek.io

We offer a variety of content through inspireHQ which is curated in house content as well as collaborating with a range of content creators, athletes, organisations and health professionals, delivering quality wellness-based content. inspireHQ is growing daily with more and more high quality content available to you and your community! Click here for our latest inspireHQ brochure

For more information or to request specific content please contact success@inspiretek.io

If you’re having technical issues, please go to our Customer Support Hub to access FAQ’s, help guides and talk to the team.

For more information, please visit the Inspiretek Introduction Page to check out our range of product videos or feel free to contact our team at sales@inspiretek.io

You can choose the accessibility of content through your Insight Web Platform when you are posting the content. At any time you can change the accessibility of content through your insight Web Platform

This is a function you can access within the web platform, insight allowing you to tailor the theme of your app by adding custom colours and logos. This is a great way to showcase your club/organisation or sponsors brand and reach your community in a simple and easy way making for a more personalised platform and experience.

This is subject to your subscription and contract. Most of our subscriptions are annualised unless otherwise agreed. Get in contact with our team at admin@inspiretek.io for further information.

Dive headfirst into the iNSPIRETEK suite of products with our detailed Onboarding Webinars presented live by our Customer Success Team. Whether you have just joined iNSPIRETEK, hired new staff or just need a quick refresher, we’ve got you covered.

Check our our Onboarding Webinars and book in here: Onboarding Sessions

Or talk to our success team on ways to better engage organisation success@inspiretek.io

The following types of media are support through our Media Library and Content Builder:

‘pdf’, ‘jpeg’, ‘jpg’, ‘jfif’, ‘pjpeg’, ‘pjp’, ‘png’, ‘svg’, ‘webp’, ‘3g2’, ‘3gp’, ‘asf’, ‘wmv’, ‘avi’, ‘mp2’, ‘mp4’, ‘mxf’, ‘qt’

100GB

Note: There is a 2-hour time limit when uploading media. If the upload time exceeds this due to poor internet or upload disruptions, the file will not successfully upload.

Go to the Programs page and select the specific program you want to see the views for. The total views and unique views will be displayed below the program’s information.

A ‘simple text’ post is just a text post. A ‘content’ post gives the ability to post images, videos or PDFs within the post. A ‘program’ post is multiple seperate pieces of content within the same post.

Pinning a post will hold it at the top of a users page so that it does not get pushed down the page as new posts are made.

The ideal size for a banner is 1240×520.